Vets Pharma’s mission is to improve people’s lives through learning. We believe that our e-learning model is the best way to deliver valuable educational content to our users. We need rules that keep our platform and our services safe for you, for us, for our students and for our community of instructors. These Terms apply to all activities you conduct on the Vets Pharma website and all other related services (“Services”).

If you live in Mexico, and you agree to be bound by these Terms, you agree to resolve disputes with Vets Pharma by binding arbitration (with very limited exceptions, not in court). In addition, you waive certain rights to participate in class actions as described in the Dispute Resolution section.

 

1. Accounts

You need an account for most of the activities that take place on our platform. Keep your password safe, because you must take responsibility for all activities associated with your account. If you suspect someone is using your account, please let us know by contacting our Support Team. In order to use Vets Pharma you must be of legal age to use online services in your country.

You need an account for most activities that take place on our platform, including enrolling in a course. When setting up and maintaining your account, you must at all times provide accurate and complete information, including a valid email address. You take full responsibility for the account and everything that happens in it, including any damage or injury (suffered by us or anyone else) caused by someone using your account without your permission. This means you must be careful with your password. You may not transfer your account to someone else, or use someone else’s account. If you contact us to request access to an account, we will not grant you access unless you can provide us with the necessary information to prove that you are the owner of that account. If a user is deceased, his or her account will be closed.

If you share your account login credentials with another person, you assume full responsibility for what happens to your account and Vets Pharma will not intervene in any disputes that may arise between students and instructors who have shared their account login credentials. If you discover that someone else may be using your account without your permission or you suspect that some other security breach has occurred, you should contact the Support Team immediately and let us know. We may ask you for certain information to confirm that you are the actual owner of the account.

Students and instructors must be at least 18 years old to create a Vets Pharma account and use the Services. If you are not yet old enough, you cannot set up an account, but we encourage you to ask a parent or guardian to open an account and help you enroll in courses that are right for you. If you are not old enough to use online services, you will not be able to create a Vets Pharma account. If we discover that you have created an account and you are not yet of legal age to use online services (for example, 13 in the U.S. or 16 in Ireland), we will terminate your account. In accordance with our Instructor Terms, you may be required to confirm your identity prior to receiving authorization to submit a course for publication on Vets Pharma.

You may cancel your account at any time.

 

2. Enrollment in a course

When you enroll in a course, we provide you with a license to view it through the Vets Pharma Services, but for no other use. Do not attempt to transfer or resell the courses in any way.

In legal terms and more specifically, Vets Pharma grants you (as a student) a limited, non-transferable, and non-exclusive license to access and view the courses and related content for which you have paid all applicable fees, solely for your personal, non-commercial, educational purposes, and solely through the Services, in accordance with these Terms and any other conditions or restrictions associated with a particular course or specific feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, loan, modify, adapt, edit, create derivative works, sublicense, or otherwise transfer any course unless you obtain our express permission to do so in a written agreement signed by an authorized representative of Vets Pharma. This condition also applies to content you access through our APIs.

We reserve the right to revoke any license to access and use courses at any time if we decide or are required to disable access to a course for legal or policy reasons; for example, if the course you have enrolled in is the subject of a copyright complaint or if we determine that the content violates our Trust and Safety Guidelines.

Instructors will not grant licenses to their courses or students directly, and such direct licenses will be null and void as a violation of these Terms.

 

3. Content and Conduct Rules

You may only use Vets Pharma for lawful purposes. You are responsible for all content you post on our platform. You must ensure that reviews, questions, posts, courses, and any other content you upload online comply with our Trust & Safety Guidelines and the law, as well as respect the intellectual property rights of others. We may ban your account for repeated or egregious violations. If you believe someone is infringing your copyright on our platform, please let us know.

You may not access or use our Services, or create an account, for illegal purposes. Your use of the Services and your conduct on our platform must comply with local or national laws and regulations in your country. You are solely responsible for knowing and complying with those laws and regulations that apply to you.

Vets Pharma may enforce these Terms and our Trust & Safety Guidelines at its sole discretion. We may terminate or suspend your permission to use our platform and Services, or ban your account, at any time with or without notice, for the following reasons: if you violate these Terms, if you fail to pay applicable fees in a timely manner, at the request of legal authorities or government agencies, for extended periods of inactivity, due to unexpected technical issues, if we suspect fraudulent or illegal activity, or for any other reason at our sole discretion. Upon such termination, we may delete your account and its contents and prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account has been terminated or suspended. You agree that we assume no liability to you or any third party for terminating your account, deleting your content, or blocking your access to our platforms and services.

 

4. Vets Pharma Rights

We own the Vets Pharma platform and Services, including the website, existing or future services and applications, and elements such as our logos, APIs, code, and content created by our employees. You may not manipulate these elements or use them without authorization.

All rights, title, and interest in and to the Vets Pharma platform and Services, including our website, existing or future services and applications, as well as our APIs, our databases, and the content our employees or partners submit or provide through our Services (excluding content provided by instructors and students), are and will remain the property of Vets Pharma and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of both Mexico and other countries. Nothing grants you the right to use the Vets Pharma name or Vets Pharma’s trademarks, logos, domain names, and other distinctive brand features. Any comments or suggestions you provide regarding Vets Pharma or the Services are entirely voluntary, and we will be free to use such comments and suggestions in any way we see fit and without any obligation to you.

You may not do any of the following while accessing or using the Vets Pharma Platform and Services:

Access, tamper with, or use non-public areas of the Platform (including content storage), Vets Pharma’s computer systems, or the technical delivery systems of Vets Pharma’s service providers.

Disable, interfere with, or attempt to circumvent any security-related features of the Platforms, or scan, analyze, or test the vulnerability of our systems.

Copy, modify, create a derivative work of, reverse engineer, disassemble, or otherwise attempt to discover any source code or content of the Vets Pharma Platform or Services.

Access or search, or attempt to access or search (automatically or otherwise), our platform in any way other than through our currently available search features provided through our website and mobile applications or APIs (and only in accordance with the terms of those APIs). You may not use data scraping, spiders, robots, or any other automated means to access the Services.

In any way use the Services to send manipulated, deceptive, or false source-identifying information (such as sending email communications falsely purporting to be from Vets Pharma); or interfere with or disrupt (or attempt to interfere with or disrupt) the access of any user, host, or network, including, but not limited to, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or otherwise interfering with or creating an undue burden on the Services.

 

5. Other legal conditions

These Terms are very similar to any other contract, and include boring but important terms that protect us from the countless things that can happen, and that clarify the legal relationship between you and us.

5.1 Binding agreement

You agree that by registering for, accessing, and using our Services, you confirm that you will enter into a legally binding contract with Vets Pharma. If you do not agree to these Terms, do not register for, access, or otherwise use our Services.

If you are an instructor accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you will be deemed to be the representative and you warrant that you are authorized to do so.

Any version of these Terms in a language other than Spanish is provided for your convenience. Therefore, you confirm and agree that the Spanish version will prevail in the event of any inconsistency.

These Terms (including all agreements and policies linked to these Terms) constitute the entire agreement between you and us (including, if you are an instructor, the Instructor Terms and the Promotions Policy).

If any provision of these Terms is found to be invalid or unenforceable under applicable law, then that provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms will continue in effect.

Even if we exercise our rights late or at all in any instance, this does not mean that we waive our rights under these Terms, and we may choose to exercise them in the future. If we decide to waive some of our rights in a particular instance, this does not mean that we waive all of our rights generally or in the future.

The following sections will survive the expiration or termination of these Terms: Sections 2 (Course Enrollment and Lifetime Access), 5 (Vets Pharma Rights), 6 (Other Legal Terms), and 7 (Dispute Resolution).

5.2 Disclaimers

Our platform may be unavailable from time to time, either due to planned maintenance or because of a site issue. One of our instructors may make misleading claims in their course. We may also discover security issues. These are just a few examples. You agree that you will not take legal action against us if these types of issues occur and things go wrong. In more detailed, legalese, the Services and their content are provided “as is” and “as available.” We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, error-free, or accuracy of the Services or their content; we also expressly disclaim any warranties and conditions (express or implied), including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We (and our affiliates, suppliers, partners, and agents) make no guarantee that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may, at any time and for any reason, make certain features of the Services unavailable. Under no circumstances will Vets Pharma or its affiliates, suppliers, partners, or agents be liable for any damages resulting from such interruptions or the unavailability of such features.

We assume no liability for any delay or failure in the performance of any of our Services due to events beyond our reasonable control, such as acts of war, hostility or sabotage, natural disasters, power, internet, or telecommunications disruptions, or government restrictions.

5.3 Limitation of liability

Using our Services carries inherent risks—for example, if you enroll in a health and wellness course like yoga and injure yourself. You fully accept these risks and that you will not pursue any legal action against us for these damages, even if you suffer losses or damages due to your use of our platform and Services. In more detailed, legal language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or any personal injury or death) arising from contract, warranty, tort, product liability, or otherwise, even if we have been previously advised of the possibility of such damages.

5.4 Compensation

If you engage in any conduct that results in legal trouble for us, we may take legal action against you. You agree to indemnify, defend (if requested) and hold harmless Vets Pharma, its officers, directors, suppliers, partners and agents from and against any third party claims, demands, losses or expenses (including reasonable attorneys’ fees) arising from (a) content you post or submit, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any third party rights. Your indemnification obligations will survive any termination of these Terms and your use of the Services.

5.5 Current law and jurisdiction

When “Vets Pharma” is mentioned in these Terms, it refers to the Vets Pharma entity with which you are contracting. If you are a student, the contracting entity and applicable law will generally be determined based on your location of residence.

5.6 Legal Actions and Notices

Neither party may take any action related to this Agreement, regardless of the form, more than one (3) months after the cause of action arose, except where such limitation may not be imposed by law.

Any notice or other communication required to be given hereunder must be in writing and sent by certified mail with return receipt requested, or by email (we will use the email address associated with your account, and you will use esantiago@kironmexico.com).

5.7 Relationship between us

Both you and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

5.8 Prohibited assignment

You may not assign or transfer these Terms (or any rights and licenses granted hereunder). For example, if you registered for an account as an employee of a company, your account may not be transferred to another employee. We may assign these Terms (or the rights and licenses granted hereunder) to another company or individual without restriction. Nothing in these Terms confers any rights, benefits, or remedies on any third-party person or entity. You agree that your account is non-transferable and that all rights related to your account or these Terms terminate upon your death.

6. Conflict resolution

If there is a dispute, our Support Team will be happy to help you resolve it. You may not file a claim in another court or participate in a non-individual class action against us.

The Dispute Resolution section only applies if you live in Mexico. Most disputes can be resolved, so before starting an official legal process, please try contacting our Support Team.

6.1 Courts of first instance

Either you or we may file a claim in the courts of first instance in (a) Mexico City, (b) the country where you live, or (c) any other location we agree upon, provided that such court meets the requirements necessary to file the claim.

6.2 Arbitration

If we can’t resolve our dispute amicably, both you and Vets Pharma agree to resolve any claim related to these Terms (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If either of us pursues a claim in court that must be arbitrated and the other party refuses to do so, the other party may request that a court force both parties to enter into arbitration (binding arbitration). Either party may request that a court stop a court proceeding while an arbitration proceeding is ongoing.

6.3 Arbitration process

The arbitration proceedings will be governed by the AAA’s Commercial Arbitration Rules, the Consumer Due Process Protocol, and the AAA’s Supplementary Consumer Dispute Resolution Procedures. You and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or solely through written submissions (at the option of the party seeking relief); (b) the arbitration may not involve any personal appearance by the parties or witnesses (unless you and we agree otherwise); and (c) the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

6.4 Participation in class actions is prohibited

Both you and we agree that we may only bring claims against each other on an individual basis. This means: (a) neither of us may bring a claim as a plaintiff or class member in a class, consolidated, or representative action; (b) an arbitrator may not combine multiple people’s claims into a single case (or otherwise preside over any such consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case may only impact that person, not other users, and may not be used to resolve other users’ disputes. If a court finds this clause (“No Class Actions”) to be unenforceable or invalid, then this “Dispute Resolution” section will be deemed null and void, but the rest of the Terms will remain in effect.

6.5 Changes

Notwithstanding anything set forth in the “Updating These Terms” section below, if Vets Pharma makes any changes to the “Dispute Resolution” section after the date you confirmed your acceptance of these Terms, you may reject such changes by providing Vets Pharma with written notice of such rejection by sending an email from the address associated with your account to: esantiago@kironmexico.com. This notice must be sent within 30 days of the effective date of such change, as stated in the “last updated on” section above. To be effective, the notice must include your full name and clearly state your intent to reject such changes in the “Dispute Resolution” section. By rejecting the changes, you agree that you will arbitrate any dispute between you and Vets Pharma in accordance with the provisions contained in the “Dispute Resolution” section as of the date you indicated your acceptance of these Terms.

 

7. Update of these Conditions

From time to time, we may update these Terms to clarify our practices or reflect new or different practices (for example, when we add new features), and Vets Pharma reserves the right, in its sole discretion, to modify or make changes to these Terms at any time. If we make a material change, we will notify you by one of the primary means: for example, by sending you an email notice to the address specified in your account or by posting the notice through our Services. Unless otherwise indicated, changes will become effective on the day they are posted.

Your continued use of the Services after the changes become effective will confirm your acceptance of those changes. The revised Terms will supersede all previously stated Terms.

 

8. How to contact us

The best way to contact us is through the Support Team. We’d love to hear your questions, concerns, and comments about our services at esantiago@kironmexico.com

Thank you for teaching and learning with us!