Thank you for joining our world’s largest online veterinary learning program. At Vets Pharma (“Vets Pharma,” “we,” “us”), we respect your privacy and want you to understand how we collect, use, and share your data. This privacy notice addresses our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

Unless we link to a different policy or indicate otherwise, this privacy notice applies when you visit or use Vets Pharma’s website, mobile applications, APIs, or related services (the “Services”).

By using the Services, you agree to the terms of this privacy notice. You should not use the Services if you do not agree to this privacy notice or any other agreement that governs your use of the Services.

 

1. What data do we obtain?

We collect certain data directly from you, such as information you enter yourself and information about your participation in courses. We also collect some data automatically, such as information about your device and the parts of our Services you interact with or spend time using.

1.1 Data that the user provides us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

When you create an account and use the Services, including through a third-party platform, we collect data that you provide directly to us, including:

 

• Account Data: To use some features (such as enrolling in a course), you must create a user account. When you create or update your user account, we collect and store the data you provide, such as your email address, password, phone number, occupation, skill interests, gender, race, ethnicity, age, date of birth, and account settings, and assign you a unique identification number (“Account Data”).

• Profile Data: You may also choose to provide profile information, such as a photo, title, biography, language, website link, social media profiles, or other information. Your Profile Data will be publicly visible to other users.

• Shared Content: Some parts of the Services allow you to interact with other users or share content publicly, for example, by posting reviews on a course page, asking or answering questions, messaging students or instructors, or posting photographs or other work you upload. Such shared content may be publicly visible to other users depending on where it is posted.

• Course Data: When you enroll in and take courses, we collect certain data, such as the courses, assignments, and exams you have started and completed; course credits and purchases; subscriptions; course certificates; user exchanges with instructors, teaching assistants, and other students; and assignments, answers to questions, and other items submitted to fulfill course requirements. If you are an instructor, we store course content, which may contain data about you.

• Data about your accounts on other services: We may obtain certain information through your social media or other online accounts if they are connected to your Vets Pharma account. If you log in to Vets Pharma through Facebook or another third-party platform or service, we will ask your permission to access certain information about that other account. For example, depending on the platform or service, we may collect the user’s name, profile picture, account ID number, login email address, location, physical location of access devices, gender, birthday, and list of friends or contacts. These platforms or services make this information available to us through their APIs. The information we receive depends on the information you (through your privacy settings) or the platform or service chooses to provide to us. If you access or use our Services through a third-party platform or service, or if you click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy notice and other agreements of those third parties.

• Sweepstakes, Promotions, and Surveys: We may invite you to take a survey or participate in a promotion (such as a contest, sweepstakes, or challenge), either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of your participation, such as your name, email address, postal address, date of birth, or phone number. Such data will be subject to this privacy notice, unless otherwise stated in the official rules of the promotion or another privacy notice. The data collected will be used to administer the promotion or survey, including to notify winners and distribute rewards. To receive a reward, you may be required to allow us to post some of your information publicly (such as on a winner’s page). When we use a third-party platform to administer a survey or promotion, that third party’s privacy notice will apply. Communications and Support: If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we will collect and store your contact information, messages, and other data about you, such as your name, email address, messages, location, Vets Pharma user ID, refund transaction ID, and any other data you provide to us or that we collect through automated means (discussed below). We use this data to respond to you and investigate your question or concern, in accordance with this privacy notice.

  We store the data described above and associate it with your account.

1.2 Data we collect through automated means

When you access the Services (including browsing courses), we collect certain data through automated means, including:

• System Data: Technical data about your computer or device, such as IP address, device type, operating system type and version, unique device identifier, browser, browser language, domain, and other system data, and platform types (“System Data”).
• Usage Data: Usage statistics about your interactions with the Services, such as courses accessed, time spent on pages or the Service, pages viewed, features used, search queries, clickstream data, date and time stamp, referrals, and other data related to your use of the Services (“Usage Data”).
  Approximate Geographic Data: An approximate geographic location, including information such as country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. We store it and associate it with your account.

 

2. How we obtain data about the user

We will use tools such as cookies, web beacons, and similar tracking technologies to collect the data mentioned above. Some of these tools offer the ability to opt out of data collection.

2.1 Cookies and data collection tools

We use cookies, which are small text files stored by your browser, to collect, store, and share data about your activities on websites, including Vets Pharma. They also allow us to remember things about your visits to Vets Pharma, such as your preferred language, and make the site easier to use. For more information about cookies, please visit https://cookiepedia.co.uk/all-about-cookies.

2.2 Why we use Data Collection Tools

Vets Pharma uses the following types of Data Collection Tools for the purposes described below:

• Strictly Necessary: ​​These Data Collection Tools allow you to access the Site, provide basic functionality (such as logging in or enrolling in courses), secure the Site, protect against fraudulent logins, and detect and prevent misuse or unauthorized use of your account. They are necessary for the Services to function properly, so if you disable them, some parts of the Site will stop working or be unavailable.
• Functional: These Data Collection Tools remember information about your browser and preferences, provide additional features to the Site, personalize content to be more relevant to you, and remember settings related to the appearance and behavior of the Services (such as your preferred language or video playback volume level).
• Performance: These Data Collection Tools help measure and improve the Services by providing performance and usage data, visit counts, traffic sources, or where the app was downloaded from. These tools help us test different versions of Vets Pharma to find out which features or content users prefer and determine which emails are opened.
• Social Media: These data collection tools enable social media functionality, such as sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of that user’s interests for targeted advertising purposes.

You can set your web browser to notify you of attempts to place cookies on your computer, limit the types of cookies you allow, or reject cookies altogether. If you do so, you may not be able to use some or all of the Services’ features, and your experience may be different or less functional. For more information about how to manage Data Collection Tools, see Section 6.1 (Your Choices Regarding the Use of Your Data) below.

 

3. What we use user data for

We use user data to do things like provide our Services, communicate with you, troubleshoot problems, protect against fraud and misuse, improve and update our Services, analyze how people use our Services, deliver personalized advertising, and as required by law or necessary for security and integrity purposes.

We use the data we collect through your use of the Services to:

• Provide and administer the Services, including facilitating course participation, issuing course completion certificates, displaying personalized content, and facilitating communication with other users;
• Processing user requests and orders for courses, products, specific services, information, or features;
• Communicating with you about your account by:
  
  • Responding to your questions and concerns;
  • Sending you administrative messages and information, such as notifications of changes to our Service and updates to our agreements;
  • Sending you information, via email or text message, about your course progress, rewards programs, new services, new features, newsletters, and other available courses (which you may opt out of at any time);
  • Sending you push notifications to your wireless device to provide updates and other relevant messages (which you can manage on the options page);
• Managing your account and account preferences;
• Facilitating the technical operation of the Services, including troubleshooting, maintaining the security of the Services, and preventing fraud and misuse;
• Solicit user feedback;
• Market and administer surveys and promotions administered and sponsored by Vets Pharma;
• Learn more about you by linking your data with additional data through third-party data providers or by analyzing data with the help of analytics service providers;
• Identify unique users across devices;
• Tailor advertisements across devices;
• Improve our Services and develop new products, services, and features;
• Analyze trends and traffic, and track purchases and usage data;
• Advertise the Services on third-party websites and applications;
• As required or permitted by law; or
• If, in our sole discretion, we deem it necessary to ensure the safety or security of our users, employees, third parties, the public, or our Services.

 

4. Security

We will use appropriate security measures based on the type and sensitivity of the data stored. As with any internet-connected system, there is always a risk of unauthorized access, so it is important to protect the user’s password and contact us if you suspect unauthorized access to your account.

Vets Pharma takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of the user’s personal data that we collect and store. These measures vary depending on the type and sensitivity of the data. However, unfortunately, no system can be completely secure, so we cannot guarantee that communications between the user and Vets Pharma, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. The user’s password is an important part of our security system, and it is the user’s responsibility to protect it. The user should not share their password with third parties, and if they believe their password or account has been compromised, they should change it immediately and contact our support team to report their concerns.

 

5.User rights

You have certain rights regarding the use of your data, including the ability to opt out of promotional emails, cookies, and the collection of your data by certain third parties. You can update or cancel your account from our Services and can also contact us to make individual rights requests regarding your personal data. Parents who believe we have inadvertently collected personal data about their minor children should contact us to help us delete that information.

5.1 User options regarding the use of their data

You may choose not to provide us with certain data, but you will not be able to use some features of the Services.

• Apple iOS, Android OS y Microsoft Windows proporcionan sus propias instrucciones sobre cómo controlar la publicidad personalizada en las aplicaciones. Para otros dispositivos y sistemas operativos, el usuario deberá revisar su configuración de privacidad de la plataforma.
• To stop receiving our promotional communications, you may opt out by using the unsubscribe mechanism included in the promotional communication you receive, or by changing your email preferences in your account. Please note that regardless of your email preference settings, we will send you transactional and relationship-related messages regarding the Services, such as administrative confirmations, order confirmations, important updates about the Services, and notifications about our notice.
• Your browser or device may allow you to control cookies and other types of local data storage. For more information about managing cookies, please visit https://cookiepedia.co.uk/how-to-manage-cookies. Your wireless device may also allow you to control the collection or sharing of location or other data.
• To opt out of Google Analytics using your data for analytics or enrichment purposes, you can visit the Google Analytics Opt-out Browser Add-on. Apple iOS, Android OS, and Microsoft Windows
• provide their own instructions on how to control personalized advertising in apps. For other devices and operating systems, users should review their platform privacy settings.

If you have any questions about your data, how we use it, or your rights, you can contact us by sending a message to esantiago@kironmexico.com.esantiago@kironmexico.com

 

5.2 Access, update and deletion of the user’s personal data

The user can access and update their personal data that Vets Pharma collects and maintains as follows:

• To update the data provided directly by the user, please send a request to this email: esantiago@kironmexico.com.
• To cancel your account:
  • The user is a student, they must visit their profile settings page.
  • If you’re having trouble canceling your account, please contact our support team.
  • You should be aware that even after you cancel your account, some or all of your data may still be visible to other users, including, but not limited to, data (a) that you or others have copied, stored, or disseminated (including in course comments); (b) that you or others have shared or disseminated (including in your Shared User Content); or (c) that has been posted to a third-party platform. Even after you cancel your account, we will retain your data as long as we have a legitimate purpose to do so (and in accordance with applicable law), such as to assist with legal obligations, resolve disputes, or enforce our agreements. We may retain and disclose such data in accordance with this privacy notice after your account is canceled.
• To request access, correction, or deletion of your personal data, please use our online form. You can also email esantiago@kironmexico.com or write to us. Please allow up to 30 days for a response. For your protection, we may ask you to submit your request using the email address associated with your account, and we may need to verify your identity before fulfilling your request. Please note that we will retain some data if legally justified, such as for mandatory record-keeping and transaction processing.

 

6. Updates and contact information

When we make any material changes to this policy, we will notify users by email, through a notice in the product, or through other mechanisms required by law. Changes will take effect on the day they are posted. Users can contact us by email or postal mail with any questions, concerns, or disputes.

6.1 Modifications to this Privacy Notice

From time to time, we may update this privacy notice. If we make any material changes to it, we will notify you by email, through a notice posted on the Services, or as required by applicable law. We will also include a summary of the major changes. Unless otherwise indicated, changes will become effective on the date they are posted.

To the extent permitted by applicable law, if you continue to use the Services after the effective date of any changes, your access and/or use will be deemed acceptance of (and agreement to comply with and be bound by) the revised privacy notice. The revised privacy notice supersedes all previous privacy notices.

6.2 Interpretation

Capitalized terms not defined in this notice are defined as specified in the Vets Pharma Terms of Use. Any version of this privacy notice in a language other than English is provided for your convenience. If there is any conflict with a non-English version, you agree that the English version will prevail.

6.3 Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, you may contact our privacy team (including our dedicated Personal Information Protection Officer) by sending a message to esantiago@kironmexico.com.

Intellectual Property Policy

Vets Pharma is a technology platform that allows anyone to take educational courses anywhere in the world. We host courses on our online learning platform. Our virtual store model means we don’t review or edit courses for legal reasons.

Infringing activity is not tolerated on or through our platform.

This notice addresses what we do in the event of copyright infringement by content owners and in the event of trademark infringement claims by brand owners regarding courses offered on the Vets Pharma platform. The policy also addresses what we do when Vets Pharma instructor courses are copied on third-party platforms without their consent.

 

Reporting third-party copyright infringement

It is Vets Pharma’s policy to remove courses from our service when they are reported to be infringing in a copyright infringement notice received from the original content owner. We reserve the right to terminate a student’s account at any time, including when the student posts content that infringes the intellectual property of others.

How to file a complaint

If you wish to report a course found on the Vets Pharma platform, and you are the owner, or the designated agent of the owner, of the rights to the content you believe the course infringes,

Before submitting a notice of intellectual property infringement, please remember these important points:

1. Your notice of copyright infringement must be sufficiently substantiated to enable us to address it.
   
   1. You must provide us with sufficient information so that we can contact you, including your full legal name, an email address, a physical address, and a telephone number (optional).
   2. If you are filing a complaint on behalf of an organization, you must include the name of the organization and your relationship to it.
   3. You must accurately identify the original copyrighted material, or if multiple copyrighted works are included in your notice, you must provide a sufficiently representative list of such original material (e.g., a URL where the material is located);
   4. You must provide sufficient information for us to locate the allegedly infringing course(s) located on the Vets Pharma website (the URL on our website and the exact name of the course);
   5. You must add a statement that says: “I declare, under penalty of perjury, that the information in this claim is accurate and that I am the intellectual property owner or authorized to act on behalf of the intellectual property owner, and I have a good faith belief that use of the material in the manner complained of is not authorized by the intellectual property owner, its agent, or the law.”

1. Knowingly submitting a false or misleading infringement claim is unlawful, and you may be held liable and required to pay damages as a result. Vets Pharma reserves the right to seek damages from anyone who files an infringement notice that violates the law.
2. Consider whether the course’s use of your material is a “fair use.” Some copyright laws include a “fair use” exception for certain uses of content deemed to be in the public interest. Fair use covers things like criticism, commentary, news reporting, and research. When considering whether a course’s use of your material qualifies as a fair use, you should consider:
   
   1. The purpose of the use (whether the course is paid or unpaid, whether the course criticizes, parodies, or transforms your material);:
   2. The type of intellectual property-protected work being used (whether your work is factual or creative);
   3. The portion being used (whether the course uses small, necessary excerpts from your material or substantial portions of it);
   4. The effect on the market for your material (whether potential buyers would purchase the course instead of your material).

Before submitting a copyright infringement notice, make sure that the use of the copied content in the course does not qualify as fair use.

Counter-notification

To be effective, a counter-notification must be in writing and must include the following information:

• Your physical or electronic signature;
• Your name, physical address, and email address or telephone number;
• Identification of the course that was removed and the location (URL) where it appeared before it was removed (you can access this information in the copyright infringement report filed against your course; we always attach a copy when we notify you);
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
• A statement that you consent to (i) Vets Pharma sharing your name and contact information with the complaining party; (ii) receiving service of process in any legal action from the complainant or an agent of the complainant; and (ii) consenting to the jurisdiction of the federal district court for the judicial district in which you reside.

Intentionally submitting a false or misleading counter-notification is unlawful, and you may be held liable and required to pay damages as a result.

Vets Pharma reserves the right to seek damages from any party who files a counter-notification of copyright infringement that violates the law.

Reporting Third-Party Trademark Infringement

Vets Pharma’s policy is to remove courses from our service when reported to infringe a third-party trademark. We also reserve the right to terminate an instructor’s account at any time, including when the instructor posts content that infringes a third-party’s trademark rights.

Designated Agent Contact Information

Vets Pharma’s designated agent for notifications of reported infringement can be reached as follows:

By email: esantiago@kironmexico.com